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Subscription and Billing

By Support Team
11 articles

Refund Policy

Refund and Cancellation Policy At CerebrumIQ, we’re committed to providing a high-quality experience to support your journey with us. We’re here to help with any questions, so please read the policy below to understand your options for cancellations and refunds. Subscription Cancellation 1. Trial Period We offer a trial period for you to experience our services at no risk. If you cancel within the trial period and experience a charge afterward, please reach out to us, and we’ll review your eligibility for a refund. 2. Continuing Beyond the Trial If you choose to continue your subscription after the trial, you’ll begin recurring billing based on your chosen plan, as described below. Recurring Billing 1. Subscription Billing By subscribing to CerebrumIQ, you agree to automatic recurring billing based on your subscription plan, which continues until you decide to cancel. 2. Billing Cycle and Cancellation Subscription fees are billed at the start of each billing cycle. You can cancel any time to stop future charges by following the instructions provided in your welcome email or account settings, or by contacting our support team. 3. Non-Refundable Billing Once a billing cycle begins, fees for that cycle are generally non-refundable. If you cancel before the next cycle starts, future charges will be stopped. Refund Conditions We handle refunds on a case-by-case basis to accommodate individual circumstances, and while refunds are generally limited, we’re happy to discuss your options. 1. Trial Period Cancellations Canceling within the trial period means no further charges will apply, and no refund is necessary. Once the trial ends and a paid subscription begins, the subscription is generally non-refundable. 2. Voluntary Cancellations You can cancel anytime to prevent future charges, but please note that refunds are not typically provided for partial billing cycles or any remaining time in a subscription period. 3. Technical Issues If you experience technical issues with our service within 30 days of purchase, you may be eligible for a refund. Please reach out to us with details about your device and the issue experienced, and we’ll assess eligibility on a case-by-case basis. 4. In-App Subscriptions For subscriptions purchased through app stores (e.g., App Store, Google Play), please contact the app store directly for refund inquiries, as they manage their own processes. 5. Other Considerations Non-subscription purchases and add-ons are typically non-refundable, though exceptions may apply. To check eligibility, please contact us at [email protected]. F‍or more information, please check our Terms and Conditions.

Last updated on Nov 08, 2024