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Subscription and Billing

By Support Team

• 7 articles

How do I cancel my subscription?

To cancel your subscription, feel free to use our Cancellation Bot. - Login using your email address and confirmation code. - Proceed with the cancelation option. ✅ When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid. For example, if you buy a one-year subscription on January 1st for $35 and decide to cancel your subscription on July 1st: - You’ll have access to the subscription until December 31st - You won’t be charged another yearly subscription of $35 the following January 1st

Last updated on Aug 05, 2024

Refund Policy

This Refund Policy is part of our Terms & Conditions, which you accepted when signing up for Cerebrum IQ services. For your convenience, please see it below: 1. Trial Period Refunds ($0.99) Eligible for a full refund within 30 days of purchase if: • First-time trial user • No previous trial refunds on any account • No terms of service violations • Request submitted through official channels 2. Regular Subscription Refunds Not eligible for refunds except in these specific cases: a) Service Unavailability • Documented downtime exceeding 24 consecutive hours • Not caused by scheduled maintenance or force majeure events b) Technical Issues • Platform bugs preventing core feature access • Must be reported within 30 days of charge • Must be verified by our technical team c) Billing Errors • Duplicate charges • Incorrect amount charged • Unauthorized transactions d) Legal Requirements • As required by applicable laws in your jurisdiction 3. Non-Refundable Cases The following are explicitly not eligible for refunds: • Partial/unused subscription time after cancellation • Plan downgrades • Feature unavailability during maintenance • Change of mind or no longer needing the service • Failure to cancel before renewal 4. Refund Process Submit requests through: • Support portal • Email: [email protected] Include: • Account email • Transaction details • Reason for refund • Supporting documentation Processing time: 3 business days 5. Currency Processing 5.1 Supported Currencies We process payments in local currency for: • United States (USD) • European Union (EUR) • United Kingdom (GBP) • Canada (CAD) • Australia (AUD) For all other regions, charges will be processed in USD. 5.2 Currency Conversion • Exchange rates are determined by your bank or card issuer • Any currency conversion fees charged by your bank are not refundable • You may see currency conversion charges on your statement from your bank • These conversion charges are separate from our service charges and are not controlled by Cerebrum IQ Note: While we don’t charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.

Last updated on Dec 05, 2024

Does my subscription automatically renew?

As per our Terms & Conditions, which you accepted when signing up for Cerebrum IQ services, all subscriptions automatically renew until canceled. During your sign-up process, we clearly presented you with both the trial price ($0.99) and your selected subscription rate that would apply after the trial period. As per Section 6.1 of our Terms & Conditions, all subscriptions begin with a 7-day trial period for $0.99, which automatically converts to your selected subscription rate after the trial period ends. Upon sign-up, we sent you a welcome email which included your subscription details: - Your subscription terms and conditions - Information about upcoming charges - Trial period duration - Post-trial subscription rate - Cancellation instructions According to Section 6.4 of our Terms & Conditions, your subscription will renew automatically to maintain uninterrupted access to all premium features. The renewal process (Section 6.3) includes: - Automatic billing on your subscription renewal date - Price lock guarantee for existing subscribers - Renewal at your current subscription rate You can cancel your subscription through self-service portal. To avoid future charges, you must cancel before your renewal date. As stated in Section 7.3, there are no refunds for partial or unused subscription periods after renewal.

Last updated on Dec 05, 2024

I didn't authorize a subscription or recurring charge

This subscription policy is part of our Terms & Conditions, which you accepted when signing up for Cerebrum IQ services. During your sign-up process, we clearly presented you with both the trial price ($0.99) and your selected subscription rate that would apply after the trial period, requiring your explicit acknowledgment before proceeding. As per Section 6.1 of our Terms & Conditions, all subscriptions begin with a 7-day trial period for $0.99, which automatically converts to your selected subscription rate after the trial period ends. Upon sign-up, we sent you a welcome email that included: - Your subscription terms and conditions - Information about upcoming charges - Trial period duration - Post-trial subscription rate - Cancellation instructions According to Section 6.4 of our Terms & Conditions: - All subscriptions auto-renew until canceled - You must cancel before renewal to avoid charges - You can cancel anytime through our self-service portal. When you signed up for Cerebrum IQ, you agreed to our Terms & Conditions (Section 4.1), which includes authorization for automatic payments and subscription renewals. As stated in Section 6.3, we use PCI-DSS compliant payment processing, and billing occurs automatically on subscription renewal dates. For clarity on pricing, Section 6.2 outlines our standard subscription plans, and Section 6.1 details how the trial transitions to regular pricing: 1. Day 1-7: $0.99 total (trial period) 2. Day 8 onwards: Your selected subscription rate applies 3. You have the option to cancel before the standard rate begins

Last updated on Dec 05, 2024

When will I receive my refund?

Please note that your eligibility for refund is defined in Section 7 (Refund Policy) of our Terms & Conditions, which you accepted upon sign-up. As per Section 7.4 of our Terms & Conditions, once approved, refund processing typically takes 3 business days from our side. While most refunds appear in your account within 1-2 business days after processing, in some instances it might take up to 5-10 business days, depending on your bank's processing times. For currency conversion cases (Section 7.5.2): - Exchange rates are determined by your bank or card issuer - Any currency conversion fees from your bank are not refundable - You may see separate currency conversion charges on your bank statement Once the refund has been issued from our system, we are unable to monitor its status in your bank's processing system. If you haven't received your refund after 10 business days (which is rare), we recommend contacting your bank with your transaction details. Please note the refund will be returned to the original payment method, and we cannot issue refunds to any other payment method but the original one that was used upon sign-up for our services. In case your card is expired or blocked, no worries, your financial institution should still receive and credit money back to your account balance.

Last updated on Dec 05, 2024

Can I get refund if my card was stolen and transactions were not authorized?

As per Section 7.2(c) of our Terms & Conditions, refunds may be issued for unauthorized transactions resulting from a stolen card. To process your claim: Required Documentation: 1. Official confirmation from your bank about the card being stolen 2. Specific details of the unauthorized transactions you're disputing 3. Supporting documentation as outlined in Section 7.4, including: - Account email - Transaction details - Bank documentation confirming the theft/unauthorized charges (mandatory) Please submit this information through our official channels (Section 7.4): - Support portal - Email: [email protected] Processing Timeline: - Our team will review your case within 3 business days (Section 7.4) - Upon verification of your documentation, we will process any applicable refunds - Refund delivery times may vary depending on your bank. While refunds are typically processed within a few days, they can take up to 5–10 business days. For additional assistance, please contact our support team through the official channels listed above.

Last updated on Dec 05, 2024

Can I receive my refund on a different payment method?

As per our Terms & Conditions (Section 7.4), refunds can only be processed to the original payment method used when signing up for our services. The refund will be returned to the original payment method, and we cannot issue refunds to any other payment method but the original one that was used upon sign-up for our services. In case your card is expired or blocked, no worries, your financial institution should still receive and credit money back to your account balance. For any further questions about how your bank handles refunds to expired or replaced cards, please contact your financial institution directly.

Last updated on Dec 05, 2024