As per Section 7.2(c) of our Terms & Conditions, refunds may be issued for unauthorized transactions resulting from a stolen card. To process your claim:
Required Documentation:
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Official confirmation from your bank about the card being stolen
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Specific details of the unauthorized transactions you're disputing
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Supporting documentation as outlined in Section 7.4, including:
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Account email
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Transaction details
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Bank documentation confirming the theft/unauthorized charges (mandatory)
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Please submit this information through our official channels (Section 7.4):
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Email: [email protected]
Processing Timeline:
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Our team will review your case within 3 business days (Section 7.4)
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Upon verification of your documentation, we will process any applicable refunds
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Refund delivery times may vary depending on your bank. While refunds are typically processed within a few days, they can take up to 5–10 business days.
For additional assistance, please contact our support team through the official channels listed above.