This Refund Policy is part of our Terms & Conditions, which you accepted when signing up for Cerebrum IQ services.
For your convenience, please see it below:
1. Trial Period Refunds ($0.99)
Eligible for a full refund within 30 days of purchase if:
• First-time trial user
• No previous trial refunds on any account
• No terms of service violations
• Request submitted through official channels
2. Regular Subscription Refunds
Not eligible for refunds except in these specific cases:
a) Service Unavailability
• Documented downtime exceeding 24 consecutive hours
• Not caused by scheduled maintenance or force majeure events
b) Technical Issues
• Platform bugs preventing core feature access
• Must be reported within 30 days of charge
• Must be verified by our technical team
c) Billing Errors
• Duplicate charges
• Incorrect amount charged
• Unauthorized transactions
d) Legal Requirements
• As required by applicable laws in your jurisdiction
3. Non-Refundable Cases
The following are explicitly not eligible for refunds:
• Partial/unused subscription time after cancellation
• Plan downgrades
• Feature unavailability during maintenance
• Change of mind or no longer needing the service
• Failure to cancel before renewal
4. Refund Process
Submit requests through:
• Email: [email protected]
Include:
• Account email
• Transaction details
• Reason for refund
• Supporting documentation
Processing time: 3 business days
5. Currency Processing
5.1 Supported Currencies
We process payments in local currency for:
• United States (USD)
• European Union (EUR)
• United Kingdom (GBP)
• Canada (CAD)
• Australia (AUD)
For all other regions, charges will be processed in USD.
5.2 Currency Conversion
• Exchange rates are determined by your bank or card issuer
• Any currency conversion fees charged by your bank are not refundable
• You may see currency conversion charges on your statement from your bank
• These conversion charges are separate from our service charges and are not controlled by Cerebrum IQ
Note: While we don’t charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.